The services provided by Transtrack are key to maximize the value created by an ICT solution and specifically the CWC software. This begins with developing an ICT strategy and the alignment with business plan and goals, the Transtrack team collaborates with our customers to ensure successful results. Then the change management process of implementing CWC and other related ICT systems is guided by consultancy and project management experts in close cooperation with the customer team. Finally the team assists with extracting the maximum value from the ICT solution with focus on internal improvements and more efficient external engagements.
Business and Product Consultancy
Our business consultancy focuses on the alignment of the ICT strategy and specifically CWC requirements from a business plan and process perspective. Analysis of fits and potential gaps between the standard software and the specific customer requirements & processes is a key service provided by our team of consultants. With their experience in multiple global cash supply chain businesses, the consultants contribute to the knowledge base of best practices in both business and operational processes.
The product consultants focus on detailed alignment of the CWC software with the business processes, the implementation & rollout of the software and the distribution and maintenance of system knowledge within the user community.
Transtrack has joined forces with TAM Professional Services to offer cash cycle management and device management as a service. Managed Services offers retail banks the option to outsource cash and device management and realize performance improvements and significant cost savings in the cash service operation. Managed Services offers all the benefits of the Transtrack technology and takes away the risk of complex IT operations, capital investments, organizational impact and management attention for complex internal operations and vendors.
The service consultants focus on perfect alignment of Managed Services with your organizational situation and business strategy.
TAM Professional Services brings to your organization the knowledge of a team of experienced professionals with proven track record and the best practices from Transtrack's technology.
The commissioning of the CWC software, the integration with other ICT systems and the preparation and training of the user community is all part of the implementation phase. The infrastructure for the system, as well as the system administration and the detailed configuration of the software are part of this service.
As the CWC software is continuously extended by new functionality & features, the training of the users on the software is a continous process in conjunction with customers team and therefore part of the lifecycle of the system and the change management process of our customers. The training service includes detailed videos, user assistance, training material, continuous process improvement, sharing of best practices and information on new functionality on the Transtrack Customer Network.
CWC Version Management
A key dimension for our CWC standard software product is comprehensive configuration control, version and releasing management. The core of the company consists of a large team of analysts, software architects and developers that deliver of continuously enhanced suite driven by market intelligence and customer needs. The quality assurance team are a key component of our release process to ensure functionality compliance and system reliability are inherently part of our delivery. For our customer this ensures the latest and greatest, quality driven and innovative software product resulting in a continuous improvement of their business.
Global web based support system aimed at fix time service levels